1. Agreement Overview
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and AmeyOps, a sole proprietorship operated by Mohit Aneja ("AmeyOps," "we," "us," or "our"), regarding your use of our automation development, integration, and support services.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Service Description
2.1 Partnership Model
AmeyOps acts as a technology integration partner, facilitating connections between clients and third-party services. We develop, implement, and maintain custom automation solutions that bridge your business systems with external APIs, platforms, and services.
2.2 Services Offered
- Consulting & Advisory Services: Business process analysis and automation strategy
- Development Services: Custom automation development and integration
- Hosting Services: Managed cloud hosting for automation workflows
- Maintenance & Support: Ongoing monitoring, updates, and technical support
2.3 Third-Party Integration
Our solutions rely on connections to third-party services including but not limited to APIs, cloud platforms, SaaS applications, and external databases. All third-party terms of service automatically apply to the solutions we provide.
3. Payment Terms
3.1 Setup Fees
- Setup fees are due upfront before development begins
- Setup fees are non-refundable after 15 days of implementation completion
- Man-hours worked are non-refundable under all circumstances
3.2 Usage Charges
- Monthly or yearly usage charges are billed in advance
- Usage charges are prorated upon cancellation
- Payment is due within 30 days of invoice date
3.3 Late Payments
- Late payments incur a 1.5% monthly service charge
- Services may be suspended for accounts 30+ days overdue
- Collection costs and legal fees may be added to overdue accounts
4. Refund Policy
4.1 Setup Fee Refunds
- Full refund available within 15 days of project initiation if no development work has commenced
- No refunds after development begins or 15 days post-implementation
- Separate refund terms may apply if specified in writing
4.2 Usage Fee Refunds
- Monthly/yearly charges stop immediately upon service cancellation
- Prorated refunds provided for unused prepaid periods
- No refunds for partial month usage
5. Intellectual Property Rights
5.1 AmeyOps Retained Rights
AmeyOps retains all rights to:
- Proprietary methodologies and frameworks
- Reusable code libraries and templates
- General automation processes and workflows
- AmeyOps branding and business methods
- Pre-existing intellectual property
5.2 Client Usage License
Upon full payment, clients receive:
- Perpetual, non-exclusive license to use their specific automation solution
- Right to modify the solution for internal business use only
- Prohibition against redistribution, resale, or sharing with competitors
- No right to reverse-engineer proprietary AmeyOps methodologies
5.3 Client Intellectual Property
- Client data, proprietary information, and trade secrets remain client property
- AmeyOps will never share, reuse, or redistribute client proprietary information
- Clients grant limited license to AmeyOps to use their data solely for service delivery
5.4 Third-Party Components
- Open source libraries remain under their original licenses
- Third-party service APIs/SDKs governed by their respective terms
- Client responsible for compliance with all third-party licensing requirements
6. Data Handling and Privacy
6.1 Data Processing
- AmeyOps does not store client data on our servers beyond workflow processing
- All personal and business data is removed from our servers once workflows complete
- Data is delivered directly to client endpoints without human intervention
- We may use dummy or anonymized data for development and testing
6.2 Access Requirements
- Desktop sharing may be required during implementation (conducted with client supervision)
- Temporary system access may be needed for integration purposes
- All access credentials are immediately removed upon project completion
6.3 Monitoring
- We monitor workflow performance and system health only
- All reports are generated automatically and sent to client endpoints
- No human review of client data occurs unless explicitly requested for troubleshooting
6.4 International Clients
- For EU/GDPR compliance requirements, on-premise deployment is offered
- Clients remain responsible for their own regulatory compliance
- Support provided via Annual Maintenance Contract (AMC) for on-premise solutions
7. Service Level Agreement
7.1 Uptime Commitment
- Target 99% uptime for hosted services (subject to hosting provider SLA)
- Planned maintenance windows will be communicated 48 hours in advance
- Emergency maintenance may occur without prior notice
7.2 Support Hours
- Standard support: Monday-Friday, 9:00 AM to 9:00 PM IST
- Response times: 24-48 hours for non-critical issues
- Critical issues addressed immediately during business hours
7.3 Scope Changes
- All project requirements documented and agreed upon before development
- Changes after development begins are charged at current hourly rates
- Major scope changes may require new project agreement
8. Third-Party Service Dependencies
8.1 Service Integration
- Solutions depend on third-party APIs, platforms, and services
- AmeyOps has no control over third-party service availability or functionality
- Third-party terms and conditions apply automatically to all integrations
8.2 Account Management
- Clients required to use their own third-party service accounts where possible
- If AmeyOps accounts are used, clients responsible for resulting charges
- Account credentials and access removed immediately upon service termination
8.3 API Changes and Pricing
- AmeyOps responsible for API changes during development and 15 days post-delivery
- After 15-day period, clients bear responsibility for third-party changes
- Service will be paused pending client decision on API pricing changes
- Migration support available at additional cost
8.4 Service Discontinuation
- AmeyOps not responsible if third-party services discontinue features or shut down
- Migration assistance available at additional cost
- Best efforts made to provide alternative solutions
9. Liability and Indemnification
9.1 Limitation of Liability
- AmeyOps' total liability limited to the lesser of: (a) amount paid by client, or (b) ₹5,00,000
- No liability for indirect, consequential, or punitive damages
- Liability exclusions apply regardless of the form of action
9.2 Client Indemnification
Client agrees to indemnify AmeyOps against claims arising from:
- Client's use of automation solutions in violation of applicable laws
- Incorrect or misleading requirements provided by client
- Third-party claims related to client's business operations
- Unauthorized modification or distribution of delivered solutions
9.3 Force Majeure
AmeyOps not liable for delays or failures due to:
- Natural disasters, pandemics, or government actions
- Third-party service failures or API changes
- Internet outages or infrastructure problems
- Other circumstances beyond reasonable control
10. Compliance and Regulatory
10.1 Client Responsibility
- Clients solely responsible for compliance with applicable regulations
- This includes but not limited to HIPAA, GDPR, SOX, PCI-DSS requirements
- Clients must ensure their use of automation solutions meets regulatory standards
- AmeyOps makes no warranties regarding regulatory compliance
10.2 Security Notifications
- Security incidents communicated immediately via email and phone
- Clients responsible for implementing appropriate security measures
- Regular security reviews recommended for critical business applications
11. Termination
11.1 Termination Rights
Either party may terminate services with 30 days written notice for any reason.
11.2 Immediate Termination
Services may be terminated immediately for:
- Non-payment after 30 days
- Violation of intellectual property rights
- Misuse of services or breach of terms
- Illegal or harmful use of automation solutions
11.3 Post-Termination
Upon termination:
- All data and credentials removed from AmeyOps servers
- Client retains license to previously delivered automation solutions
- Outstanding invoices remain due and payable
- Support and maintenance services cease immediately
12. Dispute Resolution
12.1 Governing Law
These Terms governed by laws of India, regardless of client location.
12.2 Dispute Process
- Initial disputes addressed through good faith negotiation
- Unresolved disputes proceed to mediation
- Court proceedings only after mediation attempts fail
- All legal proceedings in courts of competent jurisdiction in India
12.3 Payment Disputes
- Payment gateway terms apply to transaction disputes
- Chargebacks subject to merchant processing agreements
- Good faith discussion preferred for billing disputes
13. General Provisions
13.1 Entire Agreement
These Terms constitute the complete agreement between parties, superseding all prior agreements unless specifically incorporated in writing.
13.2 Modifications
Terms may be updated at any time. Clients will be notified of material changes. Continued use of services constitutes acceptance of updated terms.
13.3 Severability
If any provision is deemed invalid, remaining terms continue in full force and effect.
13.4 Assignment
Clients may not assign rights or obligations without written consent. AmeyOps may assign rights with reasonable notice.
13.5 Contact Information
For questions regarding these Terms:
- Email: support@ameyops.com
- Phone: +91 79017 24245
- Address: #8549 Sunny Enclave, Sector 125, Mohali, Punjab, India
Effective Date: July 15, 2025
Last Updated: July 15, 2025
By engaging AmeyOps services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
This document was last updated on July 15, 2025. Please review periodically for changes.